Privacy Policy

SACIYA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the “Services”). SACIYA is a store powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our Services, make a purchase or other transaction, or communicate with us by any means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Policy and agree to how we collect, use, and share your information as described herein.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on your interaction with the Services, your location, and applicable law, we may collect or process the following categories:

• Contact Information: name, address, billing and shipping address, phone number, and email.
• Financial Information: credit/debit card details, bank account details, payment confirmations, and other payment data.
• Account Information: username, password, security questions, and account preferences.
• Transaction Information: products viewed, added to cart, purchased, returned, exchanged, or canceled, and purchase history.
• Communications: information you share with our customer service or through inquiries.
• Device Information: browser, device identifiers, IP address, and network data.
• Usage Information: interactions with our website, including pages visited and actions taken.

2. How We Collect Your Personal Data

• Directly from you (e.g., when creating an account or making a purchase).
• Automatically through cookies and similar technologies when using our Services.
• From our service providers (e.g., payment processors, logistics).
• From partners and third parties for advertising or analytics purposes.

3. How We Use Your Information

• Provide and improve our Services – including order processing, delivery, returns, and personalized shopping experiences.
• Marketing and promotions – send promotional emails, messages, or advertisements tailored to your preferences.
• Fraud prevention and security – authenticate accounts, detect fraudulent activity, and ensure payment security.
• Customer support – respond to your requests, inquiries, and feedback.
• Legal compliance – respond to lawful requests, enforce our Terms of Service, or resolve disputes.

4. How We Share Your Personal Data

• With Shopify and other service providers (IT management, payments, logistics, etc.).
• With marketing partners to show personalized advertisements.
• With your consent or authorization (e.g., via social media integrations).
• With our affiliates or as part of business transfers (e.g., mergers or acquisitions).
• When required by law or to protect our rights and users’ safety.

5. Third-Party Links

Our website may include links to third-party websites or platforms. We are not responsible for their privacy or security practices. We encourage you to review their privacy policies before sharing your personal data.

6. Children’s Privacy

Our Services are not intended for use by minors. We do not knowingly collect personal information from anyone under the legal age of majority in your jurisdiction. If you believe your child has provided personal data, please contact us for removal.

7. Data Retention and Security

While we implement reasonable security measures, no system is entirely secure. We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, or enforce our agreements.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your data.
• Request correction or deletion of inaccurate information.
• Object to processing or withdraw consent (where applicable).
• Receive your data in a portable format.

You can exercise these rights by contacting us at support@saciya.com.

9. International Transfers

We may transfer your personal information outside your country of residence. When transferring data from the EU/EEA or the UK, we rely on approved legal safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.

10. Updates to this Policy

We may update this Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this site and the “Last Updated” date revised.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: support@saciya.com

For data protection purposes, SACIYA is the controller of your personal information.