Help Center
1. How long does shipping take?
All SACIYA products are shipped worldwide. Processing takes 1–3 business days. Delivery typically takes 5–9 business days, depending on your location and customs delays.
2. What are your shipping fees?
We offer free worldwide shipping on all orders. Certain expedited options may be available at checkout.
3. Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped. You can track your package on the carrier’s website.
4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shopify-supported secure payment methods.
5. Can I cancel or change my order?
Orders can only be modified or cancelled within 24 hours of placing them. Please contact support immediately at support@saciya.com.
6. What is your return policy?
Returns are accepted only for defective or damaged items. Contact us within 7 days with photos and your order number to initiate a return.
7. How do I request a refund?
Once your return is approved, we process refunds to the original payment method within 5–7 business days.
8. Do you offer exchanges?
We do not offer direct exchanges. Please return the item and place a new order.
9. Are your products authentic?
Yes, SACIYA products are 100% authentic, sourced directly from trusted manufacturers.
10. How can I contact customer support?
Reach out via email at support@saciya.com. Our team responds within 24 hours.
11. Do you ship internationally?
Yes, SACIYA ships worldwide, with no restrictions on destination countries.
12. How do I track customs or duties?
Customs fees vary by country. Your tracking info may show customs updates. Contact your local customs office for details.
13. What should I do if I receive a damaged item?
Contact support immediately with photos of the damage. We will provide a return or replacement promptly.
14. Can I change my shipping address?
Address changes are possible within 24 hours of placing the order. Contact support as soon as possible.
15. Do you offer gift cards?
Yes, SACIYA gift cards are available online. They can be redeemed on our website for any products.
16. How can I apply a discount code?
Enter the discount code at checkout. Only one code can be applied per order. Codes may have expiration dates.
17. How do I know if an item is in stock?
Stock availability is shown on the product page. Items out of stock will be labeled accordingly.
18. Do you offer wholesale or bulk orders?
For bulk orders, please contact support@saciya.com for pricing and shipping details.
19. Is my payment information secure?
Yes, all transactions are processed via Shopify’s secure payment gateway with SSL encryption.
20. Can I suggest a product or feedback?
We welcome your suggestions! Contact us at support@saciya.com with your ideas.